Terms & Code of Conduct

Lesson time is counted from the moment the tutor has arrived at the place where teaching and learning takes place.

The student is required to fill in the attendance on the Attendance Sheet brought by the tutor at every session.

If the tutor forgets to bring the attendance sheet, the student is required to fill it in at the next session.

If the tutor arrives late, the lesson is still conducted for the full intended duration.

The lesson must end once the lesson duration is over.

Other rules regarding the teaching and learning activities may be set by the student, or by the parent or guardian of a student who is a minor.

A student may move a session free of charge with notice given at least 24 hours before it starts.

If the student, or whoever booked on the student’s behalf, gives no notice, or gives notice less than 24 hours before the session starts and the session cannot be moved with the tutor, the session counts as taught. When the student does not attend, the tutor waits 15 minutes before the session is counted.

The student may ask for a tutor replacement at any time, and so may the person who registered them. The replacement is free of charge, and we propose the new tutor.

Lesson packages are monthly, valid for 30 days (1 month) counted from the first lesson session, with a 15-day grace period.

If an issue causes lessons to be postponed or delayed more than 45 days in one period, the student may notify customer service (CS) directly.

Renewing lessons the following month incurs no registration fee again (only the monthly lesson package fee).

Lesson package renewal uses an Autorenewal system: the package is renewed automatically once the sessions remaining in the package reach 2 (two) or 1 (one). At that point, the invoice for the renewal package is issued automatically.

If you do not wish to continue the lesson package, the student or the person who registered the student may inform Learner Support before the renewal invoice is issued so that the renewal can be stopped.

If there is no confirmation to stop the renewal, the renewal invoice will still be issued and the Tutor will continue the learning process in accordance with the applicable package and schedule.

Payment is made through the methods offered at checkout. Direct payment to the tutor is not permitted.

All lesson fees must be paid at the beginning of the period or package each month.

The initial payment may be deferred for a maximum of 1 (one) day after the first face-to-face session.

Where a registration fee applies, it is refunded if the student cancels before a tutor has been matched and introduced. Once a tutor has been matched and introduced, the fee covers the matching work already done and is kept when the student cancels. It is refunded in full whenever lessons stop for a reason on our side.

To stop lessons that are already running, the student, or the person who registered them, tells Eduline at least 24 hours before the next scheduled lesson, so the tutor does not travel for a lesson that will not happen. With less than 24 hours of notice, that next lesson counts as taught unless it can be moved with the tutor.

If a student stops lessons before the lesson period ends, the sessions already conducted are charged at the single-lesson rate, and every unused paid session is refunded within 7 business days, as the Refund and Cancellation Policy at eduline.ph/en/refund-policy sets out.

Students are not permitted to arrange private lessons directly with a tutor without the institution’s knowledge.

Payment goes through the methods offered at checkout, and never directly to the teacher.

Once lessons have stopped, the student is prohibited from contacting the teacher directly.